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Friday, October 17, 2014

New Release Sneak Peek & New Store Policy Effective Now

Hi there, Friends!

We'll get to the new release sneak in just a moment, but first ..........

We've had to make a small change and I wanted to notify you all of this change as soon as possible.

Previously, we have been able combine multiple orders together and refund unused shipping. This is commonly used when a customer has an order pending and then is notified that an item they've been wanting is restocked or simply the customer came back and made an additional purchase.  While it's been our absolute pleasure to combine your orders and issue a refund we do need to make a change and for a few different reasons.

The first and most important reason - the real motivator behind this decision - is because our new system is marking some of these refunded orders as cancelled which causes them to drop off of our fulfillment screen and since June we've had a handful customers whose orders we're not fulfilled in a timely manner because of this. YIKES!

In addition to this reason which has cause an unnecessary lapse in our ability to serve our customers efficiently, there are also credit card charges that are incurred when a refund is place. EW!

So in an effort to continue to provide the level of service of customers expect at Lil' Inker Designs, we have decided that any refunds that do not specifically pertain to the return of merchandise in accordance with our return policy will be issued in the form of a store credit which will be applied to your customer account at Lil' Inker Designs.

Thank you for understanding! We appreciate your business so much!!

And just since you read this all the way through I thought I'd give you a little eye candy! I thought it would be even more fun if it were a sneak peek of our new release - you deserve it!!!!

We'll see you on October 29th for our New Release Hop which begins on OUR BLOG

ALSO, one other thing before I let you go. Tonight our Stitched Mats: Rectangles will be restocking!! I'm stalking Mr. Brown who will be here by the end of the business day. Yahooo!!!

Thanks so much and chat soon,



  1. Laura, your combining orders and refunding unused portion of the shipping is a great customer service and I thank you for doing this. A store credit is just fine with me. Thanks.

  2. This is adorable and so been waiting for something so cute thanks!

  3. Store credit is a lot more easier than changing to policy to no refund at all, so thank you. LOVE this cute new Donut set, can't wait to see the whole set.

  4. Looking forward to the 29th! Love my Stitched Rectangles.

  5. It is very generous of you to allow orders to be combined and offer the store credit for the unused shipping - thank you :)
    Looking forward to the 29th!!!

  6. Ditto what the others said! Thank you for all you do for us. Love the sneak peek!

  7. Can't wait for release day!!! I'm so happy I orders my stitched rounded rectangles when they first came out. The set has become my most used dies!!

  8. Love the sneak peek by the way!!!